Contact Us 

Lobby, Drive-Thru and Phone Hours:
Monday – Thursday 8:30 a.m. to 5 p.m.
Friday 8:30 a.m. to 5:30 p.m. 

Automated 24/7 Telephone Teller - "Call Abby" 800-285-2866 

Branches and Drive-Up ATMs

Ashtabula Branch
Phone: 440-997-5919
2043 E. Prospect Road
Ashtabula, Ohio 44004

Jefferson Branch
Phone: 440-624-2110
22 W. Jefferson St.
Jefferson, Ohio 44047 

Mastercard Debit Cards /ATM cards 

Report Lost or Stolen: 800-472-3272 

Reset your Debit Card PIN number: Call 1-800-757-9848
You will need your debit card number, the security code number on the back of your card, and your card's expiration date. When calling for a PIN reset, you will need to call from the phone number listed on your account at Community First. 

Report a Lost or Stolen Visa card: 1-800-252-0036

Use No-Fee ATMs all over town

As a member of Community First Credit Union, you can withdraw cash at dozens of surcharge-free ATMs in and around Ashtabula County. And you have access to thousands more surcharge-free ATMs when you travel across Ohio and the United States. Locally, you can find surcharge-free ATMs at Sheetz Convenience Stores, CVS Pharmacies, Grumpy Grandpas Git & Go Convenience Stores, Wal-Mart, and many local financial institutions. You can look for ATMs displaying logos for Alliance One, CU24 ATM, AllPoint, and MoneyPass networks on any ATM.

Join Community First Credit Union

At Community First Credit Union, you are not just a customer, you are a member/owner. 

We exist to serve our members, not make a profit for ourselves or stockholders. That means any income we receive (from loan interest, for example) is used to provide better rates and improve our services for YOU, our member. Our Board of Directors is comprised of members elected by our membership who look out for your interests. Because we return our earnings to members, we typically have better rates than you will find at for-profit banks. And in multiple surveys, credit unions rank first among financial institutions in consumer satisfaction. 

May I become a member right away?
Yes! There is no waiting period. Once you're a member you are always a member, and your family is eligible to join. Be sure to tell your family and friends about the benefits of being a member at Community First Credit Union. 

How do I join?
Complete a membership card and deposit $5.00 in your new share savings account for the purchase of one share. That allows you all benefits of membership. At a credit union, every member has an equal say and an equal vote, regardless of how much you have in your accounts. 

Who is eligible to join?
Membership is available to any person who lives, works, attends school or worships in Ashtabula County. In addition, all immediate family of current members can become members, regardless of residency. 

Is my money safe?
Yes. Each of your deposit accounts are insured up to $250,000 by the National Credit Union Administraion and an additional $250,000 by Excess Share Insurance. In the history of the United States, no person has ever lost money on insured credit union deposits that are less than $250,000 per account. Deposit accounts are insured up to $250,000 by the National Credit Union Administraion and an additional $250,000 by Excess Share Insurance.

What are the advantages of membership?

• Democratic control - each member may vote for directors 

• High dividends on savings 

• Low interest rates on loans 

• Fast, courteous, personal service 

• Safety - your savings are Federally Insured to $250,000 by the National Credit Union Administration, a United States Government Agency 

• Once you're a member, your immediate family may join as well